The best way to help protect yourself from being caught out by a scam is knowing the warning signs and thinking before you act. We recommend that you terminate these calls immediately, or if directed to call your bank, always contact ANZ via a phone number or other contact details published on our website Whilst our fraud team may call customers from time to time to verify suspicious transactions like these, we will never ask you for sensitive banking details (like passwords, PINs, One-Time-Passwords etc) or to transfer money or download software or email you a link to login directly from an email or SMS.
Often the caller will have sourced personal information about you beforehand through a malicious email or SMS message sent in the days or weeks leading up to the call. They will then convince you to share your card number, PIN, password, registration numbers or a one-time password (OTP). They may appear professional and confident and will ask to identify you using bank procedures which appear legitimate. The caller will panic you by saying your accounts are at risk and you urgently need to transfer funds to a different account. You receive a cold call from an individual claiming to be from the bank’s fraud prevention team. Retail, Business and Corporate banking customers may receive these texts/calls, see examples. 
We are seeing an increase in scams, often commencing with a text message or a phone call, which claim to come from ANZ. Video instruction: remote access to a smartphone via Anydesk from the GuideProSoft channel.March 2023: SMS Text & Phone call Scam – Bank impersonation Just enter the device ID indicated in the program window on the PC into the application on the smartphone and start remote control of the computer. This requires that the PC version of the program be running on the computer. Similarly, you can connect to a computer from a phone.
Successful connection to the Android smartphone desktop. Provide all required permissions for the connection. After turning on the program on your personal computer, enter the ID indicated in the main window of the application on your smartphone. Download and run version AnyDesk for computer. If the ad1 plugin did not suit you and you were unable to control your smartphone from a PC, try other remote access plugins (download buttons above). To install, just follow the prompts from the system. It will offer to install a plug-in to control your smartphone on Android from your computer. apk file with the program on your phone or open the AnyDesk application. Go to Google Play Market and install the app or use the download links above. After installation, we will analyze how to connect to an Android smartphone from a Windows computer using the Anydesk program on a PC and a smartphone application. To start using the application, you must follow these instructions. 
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